Our aim is to complete customer desires. If you are not satisfied with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase from us.
Our Policy for the cancellation and refund will be as follows:
1. We always pack our articles with a lot of care and love, so that it reaches our client’s safely. After receiving your article we request our clients to make a complete & clear unboxing video and in the unlikely event that your article arrives damaged, report the same to our customer support team within 12 hours of receiving your order. We will resolve this immediately for you.
2. As amazing as our products can be, we acknowledge that sometimes they do not fit in your home, as you thought they would. In such cases, we do provide returns as a service. We accept returns only up to 24 hours post-delivery of the order. We would request you to clearly mention the items you wish to return. In case you are partially returning an order, please hand over only the partial order to the pickup agent.
If it is the first time you are returning a product with us, the return will be processed without any charge. We will pick up the product(s) from your doorstep and once it is picked up from your doorstep, we will issue a store credit for the value of items returned so that you can shop for anything else on our website. Shipping charges (if any) paid at the time of placing the order are not refundable. We reserve the right to deny a free return, if a previous COD order has been canceled at doorstep.
If you have already returned a product with us previously, we charge a nominal fee to process subsequent returns. The fee structure is as below. Once the items have been picked up from your doorstep, we will issue a store credit for the value of items returned (minus the below charges), so that you can shop for anything else on our website. Shipping charges paid at the time of placing the order are not refundable.
a) For orders below Rs 2500 -> pickup charge is Rs 250
b) For orders above Rs 2500 -> pickup charge is 10% of the order total
3. We would only accept the returned items with their original packing. The products should be unused and in the same condition that you received it. We would also require all original papers to be returned with the merchandise.
3. We ship several parcels a day and a missing products or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to Metisra Care team on email/ WhatsApp as soon as possible. In case you receive an SMS stating the order has been delivered and you have not received the parcel, please reach out to the Metisra team within 24 hours.
4. Metisra uses 3rd party courier services and is not responsible for delays in shipping. We share approximate number of days required for the delivery, as well as updates of order through sms and email at all the stages. We also promise the best support possible to ensure that the products reach clients as soon as possible. For any time-sensitive orders, please reach out to customer team to find out more.
5. Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return, if there is non acceptance. For COD orders, Metisra reserves the right to deny future orders. In case of prepaid orders, Metisra will reserve the right to charge 2 way shipping costs.
6. We aim to process all returns within 10 business days. If you have any questions about your return, feel free to reach out to the Metisra Care team at hello@metisra.com or on WhatsApp at +91 729-000-2552, or on call at +91-729-000-2552.
7. Return requests have to be approved before processing. Metisra care team must receive and approve your return request by email or text or WhatsApp. Once your request is received, it may take up to 48 hours for the team to get back with or without an approval.
8. Once returns are received by us and pass our quality checks, you will receive store credit/voucher which you will be able to redeem on your next purchase. The voucher can be used anytime in the next 3 months without any limitations.
9. We aim to process all disputes very obligingly. This is because we want the best for your home. In case there are any disputes which are not resolved despite our best efforts, the jurisdiction for the disputes shall be Delhi, India.
10. The article dispatched to you can have minute differences in texture, color and size. These natural aberrations are not considered a defect. We would want our lovely clients to consider that for such products, the artisans are making each piece individually – the variations add uniqueness to each product.
All returns and quality checks are subject to the discretion of Metisra but rest assured, we want the Best for you and your lovely home.
For any other questions or clarifications, please reach out to Metisra Customer support team.
